Frequently Asked Questions

Tech Questions

My camera isn’t working.

Sometimes, the camera settings are inadvertently turned off when entering into the platform for the first time. No worries, we’re here to help!

Check your camera settings:

  • Go to and login to your account on Imperative.
  • Once logged in, you will be directed to your personal dashboard.
  • Navigate to the address bar on your screen where you see a displayed URL.
  • The address bar has an icon of a lock next to it. Click on the secure lock icon and a menu bar will appear.
  • You will see the option for camera and sound. Simply toggle them on here and you should be all set!
Camera Not Working

I’ve forgotten my password.

Resetting your password is easy to do on Imperative:
Direct your web browser to

  • Select the “Forgot” button on the password line. You will then be taken to a screen where you can request a password reset.
  • Enter your email address associated with your Imperative account and hit “reset your password.”
  • You will then receive an email with instructions on how to reset your password.

For additional support, please reach out to

I can’t access my account information.

Seats on Imperative are associated with individual organizations and require a year-long subscription. If you are unable to access your account information, it could be you are no longer an active client of Imperative. We suggest reaching out to your organization to determine if this is the case. If this is not the case, please contact us at for further assistance.

How do I update my email and/or my name on Imperative? 

Updating your email address or name is easy.

  • Login to your Imperative account. 
  • Navigate to your profile menu on the top right corner of your dashboard.
  • Click the arrow to expand the menu.
  • In the menu, you will see an option to select “Settings”. Click it.
  • On the next screen, you’ll be able to update your email address or name.

What web browsers work best for Imperative?

Our website is optimized for Google Chrome. Other web browsers that can be used are the latest versions of Microsoft Edge Chromium, Safari, and Firefox.

Our platform no longer supports Internet Explorer.

What video platform do you use on Imperative?

Imperative uses a video platform called Twilio. Twilio is a cloud communications platform as a service (CPaaS) company based in San Francisco, California. Twilio uses Amazon Web Services to host telephony infrastructure and provide connectivity between HTTP and the public switched telephone network (PSTN) through its APIs.

We recommend you and your technical team whitelist Twilio to make sure there are no connectivity issues.

Please reach out to with any questions you may have.

Does Imperative record conversations?

Imperative utilizes a video service to allow you and your peer coach to interact in real time. The conversations are not recorded. The camera is only on when you and your peer coach are actively in a peer conversation.

There is a small indicator in the tab of your web browser that indicates the camera is on. The conversations and your likeness are not being recorded.

Being a Peer Coach on Imperative

What is expected of me as a peer coach?

Imperative utilizes a peer-to-peer coaching model for employees to engage in reflective conversations, foster deeper connections among colleagues, and identify action steps that benefit their careers.

  • Ask the prompted questions and coaching tips
  • When it’s your turn to answer, be equally open and genuine in your response.
  • Be yourself!

We designed peer coaching on Imperative to be simple, requiring no prep. You are ready just as you are!

I’ve never been a coach before. What are some tips and tricks on how to be a good coach?

Being a helpful peer coach can be simple – it involves being present, being a curious listener, and creating an environment for your coaching partner to share openly. Here are some ideas to keep in mind.

Before your peer coaching session:
  • Take a few minutes before your peer coaching session to finish your work and be fully present for your conversation.
  • Put your phone and other devices away to minimize distractions so you can focus.
  • Ensure you are in a physical space that allows for a confidential conversation.
  • Peer coaching on Imperative is designed for two peers to help each other do their best thinking. It’s important each conversation begins with the understanding that each of you will create a space to share openly and trust each other with the stories you share. Always assume confidentiality unless your peer coach tells you otherwise.
Build rapport:
  • We all bring a variety of identities and experiences, and peer coaching will prompt us to share our own stories. Build trust with your partner and foster psychological safety by giving them permission to show up as their authentic self in your conversation, without worrying about judgment. For example, “As your peer coach, I give you permission to speak candidly and honestly about your point of view. My place is not to judge you, but simply to listen and understand.”
Be an active listener:
  • Encourage self-reflection. When responding, help your partner to reflect and come up with their own ideas and solutions rather than try to solve their problem or provide advice.
  • Be fully engaged with your coaching partner. Try not to interrupt when it’s their turn to speak.
  • Get comfortable with silence. If your partner takes a while to respond, give them time and space to gather their thoughts.
  • Pay attention to non-verbal cues like facial expressions and body language. Share your observations with your partner and ask what they’re feeling.
  • Check your understanding by summarizing what you’ve heard them share.
  • Be curious and ask clarifying follow-up questions.
  • Use open-ended questions (rather than yes/no questions) that begin with “How” or “What”. This helps you dig deeper. Examples: “How did you feel when…” “What was meaningful about…”
  • Don’t feel like you need to have all the answers. It’s fine to offer insight or advice, but the best coaches allow others to flex their own muscles.